Shipping & Delivery Policy

Where and how we deliver

Available destinations, delivery methods, charges and current estimates are shown at checkout. An order can be accepted only for a destination supported by the checkout at the time of purchase.

Processing

Orders are reviewed, prepared and packed before dispatch. Fragrance liquids and breakable glass or ceramic items may require additional protective handling. The order confirmation and tracking notice provide the most current information for a specific purchase.

Address accuracy

Customers are responsible for entering a complete deliverable address, including apartment or unit details. Contact service@evnoral.com immediately if a correction is needed. Changes cannot be guaranteed after fulfillment begins, and reshipment costs caused by an incorrect address may be the customer’s responsibility where permitted by law.

Tracking and delays

Tracking is supplied when available. Carrier scans may take time to update. Weather, customs, security checks, remote-area service and high-volume periods can affect delivery. Estimates are not guarantees.

Damage, leakage or missing parcels

Inspect the parcel promptly. Photograph the shipping box, label, internal protection and product before discarding packaging when an item arrives damaged, leaking or incorrect. Contact us promptly so we can assess the appropriate replacement, refund or carrier claim.

International duties

Unless checkout states otherwise, the recipient may be responsible for import duties, taxes or fees charged by local authorities. Refusal or non-payment may affect refund eligibility to the extent permitted by law.