Order Changes & Cancellations

Requesting a change

Email service@evnoral.com as soon as possible with the order number and the exact requested change. We will attempt to assist before fulfillment begins.

What may be changed

Depending on order status, we may be able to correct an address, remove an item or cancel the order. Product substitutions, payment-method changes and additions to an existing paid order may require cancellation and a new purchase.

After fulfillment begins

Once an order has entered packing or has been dispatched, changes and cancellations cannot be guaranteed. The customer may need to follow the return process after delivery. Carrier interception or redirection, when available, can create additional fees and is not guaranteed.

Duplicate orders

If two confirmations are received, contact us immediately. Do not assume a pending bank authorization means an order failed; verify the order confirmation first.