Returns & Refunds Policy
30-day return requests
A return request may be submitted within 30 days after delivery by emailing service@evnoral.com. Contact us before sending anything back so the item and return route can be reviewed.
Return condition
Eligible items must be unused, complete and returned in their original product packaging with proof of purchase. For hygiene and safety reasons, opened fragrance liquids, used reeds, burned candles, used wax, sprayed room mist and scent stones or vessels that have absorbed oil may be ineligible unless defective or otherwise required by law.
Non-returnable situations
- Items returned without authorization or outside the stated request period
- Damage caused by misuse, heat, flame, incorrect placement, spills or failure to follow care instructions
- Normal fragrance consumption, scent preference or expected variation in handcrafted glass and ceramic finishes
- Gift cards, final-sale items or personalized products where clearly identified before purchase
Damage or incorrect items
Contact us promptly with the order number and clear photographs. Keep all packaging until the review is complete. Approved remedies may include replacement parts, a replacement product, store credit or refund, depending on the circumstances and applicable law.
Refund timing
Approved refunds are issued to the original payment method after inspection. Banks and payment providers control how quickly the credit appears. Original and return shipping charges are refundable only when required by law or when Evnoral confirms an error or qualifying defect.