Payment & Security

Secure checkout

Orders are paid through Shopify’s encrypted checkout using the payment methods displayed for the customer’s location. Evnoral does not receive or store the complete payment-card number.

Authorization and verification

A bank may place a temporary authorization hold when an order is submitted. Payment review, address verification or fraud-prevention checks can occasionally delay acceptance. If additional information is required, we will contact the customer using the details supplied with the order; we will never request a complete card number, password or security code by email.

Currency, taxes and charges

Prices are shown in the storefront currency selected or displayed at checkout. Applicable taxes, shipping charges and any available discounts are calculated before payment is confirmed. A card issuer may apply its own foreign-exchange or cross-border fee, which is outside Evnoral’s control.

Payment problems

If checkout is declined, confirm the billing address and contact the card issuer before retrying. To avoid duplicate orders, check for an order-confirmation email before submitting payment again. Billing questions can be sent to service@evnoral.com with the order number, but never include full card details.